Privacy Policy

Privacy Policy – Last Updated: 2nd August 2025

My Grocery Mart LLP (“we”, “us”, “our”) operates the mobile application My Grocery Mart and the website https://www.mygrocerymart.in (collectively referred to as the “Services”).
This Privacy Policy explains how we collect, use, and protect your personal information when you use our app or website.

1. Information We Collect

We collect the following types of information to provide our services:

a. Information You Provide

Name, phone number, email address, and delivery address

Payment and billing details (processed securely via third-party payment gateways)

Order history and preferences

Feedback or messages sent through chat or contact forms

b. Information Automatically Collected

Device and app information (model, operating system, app version)

IP address and general location

Usage data (pages viewed, time spent, crash logs, and performance analytics)

Cookies and similar technologies on our website

c. Permissions Used in the App
We may request permissions such as:

Camera/Storage: To allow product photo uploads or scan QR codes

Location (optional): To offer nearby delivery options or detect your delivery area

Notifications: To send order status updates and promotional alerts

All permissions are optional and used only to improve user experience.

2. How We Use Your Information

To process and deliver your grocery orders

To create and manage your customer account

To send order updates, alerts, and relevant promotions

To detect and prevent fraud or unauthorized activity

To improve app performance and customer experience

We do not sell or rent your personal information to anyone.

3. Sharing of Information

We only share your data with:

Delivery partners and logistics services – to fulfill your order

Payment gateways – to securely process payments

Analytics and crash monitoring tools – to improve app stability

Legal authorities – only if required by law

All third-party partners follow strict confidentiality and data-protection standards.

4. Cookies and Tracking

Our website uses cookies to improve your shopping experience. You can manage or disable cookies through your browser settings. Disabling cookies may limit certain site functions.

5. Data Retention and Security

We retain personal information as long as necessary for order fulfillment, accounting, or legal obligations.
We implement reasonable security measures to protect data; however, no method of transmission is 100% secure.

6. Your Rights

You may:

Access, correct, or delete your personal data

Withdraw consent for data processing

Request details on how your data is used

To exercise these rights, contact us at mygrocerymart.in@gmail.com or +91-9297666768.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If such data is found, we delete it immediately.

8. Policy Updates

We may update this Privacy Policy occasionally. The updated version will be posted on our website with the new “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or data handling practices, please contact:
My Grocery Mart LLP
Email: mygrocerymart.in@gmail.com
Phone: +91-9297666768
Website: https://www.mygrocerymart.in