Payment Policy

Last Updated: 2nd August 2025

Thank you for shopping with My Grocery Mart LLP (“we”, “us”, “our”).
We are committed to ensuring a safe, transparent, and secure payment process for every order placed through our mobile application and website https://www.mygrocerymart.in.

Accepted Payment Methods

We currently accept the following payment methods for your convenience:

Credit and Debit Cards (Visa, MasterCard, Rupay, etc.)

UPI Payments (Google Pay, PhonePe, Paytm, BHIM, etc.)

Net Banking (supported banks only)

Cash on Delivery (COD) – Available in select delivery areas

All transactions are processed in Indian Rupees (INR) only.

Payment Processing

All online payments are processed securely through trusted payment gateways such as Razorpay / Cashfree / Paytm (whichever you use).
These gateways comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure your information remains safe and encrypted.

Once payment is successfully completed, you will receive an order confirmation via email or SMS.

If payment authorization fails, your order will not be processed, and you will be notified immediately.

Billing Information

You agree to provide accurate, complete, and up-to-date billing and contact information for all purchases.
Incorrect or incomplete details may result in a delay or cancellation of your order.

We reserve the right to cancel any order if payment verification fails or if fraudulent activity is suspected.

Refunds and Cancellations

Please refer to our Refund Policy for complete details regarding cancellations, returns, and refund timelines.
All eligible refunds are processed to the original payment method used during the transaction.
Refund processing time may vary depending on your payment provider.

Taxes and Charges

All prices displayed are inclusive of applicable taxes unless stated otherwise.
If any local taxes or delivery fees apply, they will be clearly shown at checkout.

Security and Data Protection

We do not store your payment details such as card numbers, CVV, or passwords.
All payment data is transmitted securely using industry-standard encryption methods.
Our privacy practices comply with Google Play’s User Data Policy, as described in our Privacy Policy.

CONTACT US

For any payment-related inquiries, please contact our customer service team at mygrocerymart.in@gmail.com / 9297666768 . We are happy to assist you with any questions or concerns you may have.

Thank you for choosing MY GROCERY MART!